Refund policy

Returns & Exchanges

We want you to love what you ordered. If something isn't quite right, we're happy to help.

30-Day Returns

You may request a return within 30 days of delivery. Items must be returned in their original condition with all original tags attached.

A $4 return fee will be deducted from your refund to help cover return shipping.

Exchanges

Need a different size or color? Exchanges are free for the same item, subject to availability.

Custom & Monogrammed Items

Because personalized items are made especially for you, custom and monogrammed items are final sale and cannot be returned or exchanged.

Before your personalized item ships, we'll email you a photo of the finished item for approval. Please review it carefully and let us know if anything needs to be corrected.

If we make an error with your personalization or your item arrives damaged, please contact us and we'll make it right.

Sale & Last Chance Items

Sale and Last Chance items are eligible for our same 30-day return policy, provided they meet the return requirements above.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us. We'll work with you to make it right at no cost to you.

How to Start a Return or Exchange

To request a return or exchange, email us at:

californiacozyboutiqueinc@gmail.com

Please include your order number and let us know whether you'd like to make a return or exchange.

We'll respond with the next steps.